Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As the Brand Store Manager, you are a passionate Brand Ambassador and a business leader, who conveys the Brand philosophy and values to the local market, the Store team and to the final Client.

RESPONSIBILITIES

Leading the Business

Drive Store Team to exceed Financial targets and maximize sales performances, determining the success of the entire store
Propose and develop action plans, through careful analysis of performance
Drive the Store team to exceed their KPI targets, including cross selling and up selling among product categories

Client Development

Place the Client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request
Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences
Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony”

Team Management

Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client
Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates
Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures

Boutique Care

Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure
Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines – proactively seek VM and MD support based on store needs
Provıde feedback and suggestions when necessary to the Visual Merchandising and the Retail Merchandising departments

KNOWLEDGE AND SKILLS

At least 8 years of experience

Strong problem-solving and organizational skills

Ability to manage multiple priorities and coordinate across functions

Excellent communication skills and team spirit

Fluency in both Italian and English

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

MIU MIU Store Manager Saint Moritz