TEMPORARY CONTRACT

The Business Operations Analyst position provides day to day operational support as required cross functionally to ensure smooth business processes in order to cash. The successful candidate will have to maintain a focus on operational excellence and continuous improvement, will participate in process improvement initiatives that drive operational efficiency and deliver increased value to RL operations.

Provides day to day support to the Business Operations team and EMEA Customer Service as subject matter expert in SAP OTC function i.e iutput, Idoc management, billing, etc.
Ensure that all SAP OTC tables are maintained based on business requirements
Manage all the SAP exceptions reporting with appropriate analysis for actions to be taken
Manage sales orders incompletion to ensure that seasonal orders pool is accurate before final order confirmation greenlight
Incident management - Work as facilitator between Business and IT as a central point of resolution
SAP improvement - develop test cases, test scripts, and execute business acceptance tests to ensure system modifications or new solutions meet expected requirements
Develop and maintain a good understanding of Ralph Lauren business processes in assigned areas
Ensure detailed SAP user guides are developed and maintained in assigned areas according to standard templates
Work closely with Business Transformation team to share, define, and develop standard training procedures and documentation for assigned business process areas and leads informal and formal classroom training sessions

2 years’ experience of OTC SAP AFS ECC Order to Cash module
SAP S/4 HANA knowledge will be a plus
Experience in wholesale, retail and fashion environments is a plus
EDI knowledge is a plus
Analytical and problem-solving skills with a strong emphasis on continuous improvement
Ability to work in autonomous manner
Ability to work well within cross-functional team environments
Strong communication and presentation skills to all levels within an organization
Ability to meet deadlines, qualitative goals, and objectives
Excellent time management and organizational skills, ability to multi-task and prioritize workload in a fast-paced and demanding environment
Strong competency in Microsoft Office, especially on Excel
Fluent in English is mandatory, other languages are an asset

Business Operations Analyst - Temporary contract