Position

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior

Christian Dior Couture offers more than a beautiful brand to our clients; We invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are looking for a Boutique Manager who leads and develops our boutique in Zurich, Bahnhofstraße.

As the Boutique Manager, you will play a key role in upholding Christian Dior Couture’s standards of excellence, driving sales, and ensuring the overall success of the Zurich boutique. You will lead a team of passionate professionals, delivering exceptional customer service and maintaining the unique identity of Christian Dior in every aspect of the boutique's operations. Moreover, you closely collaborate with several teams like Buying, CRM, Visual Merchandising, HR and Training to ensure Boutique development.

Tasks & Responsibilities

People & Team Management

Implement a development plan for the succession and retention of key talents
Recruiting, training, coaching and motivating a high-performing team to deliver exceptional customer service
Fostering a positive and collaborative work environment, encouraging team members to embody the values of Christian Dior
Promoting the development of your team's sales and management skills
Annual evaluation of the entire team based on a variety of criteria

Business & Sales Development

Driving the activity by using KPI’s in order to reach the boutique targets
Developing strategies to support efficiency and productivity
Closely monitoring sales reports and merchandise needs in order to ensure proper stock levels as well as overseeing the execution of window displays and maintain high standards for in-store merchandising
Closely working with Retail Director and Head Office departments on sales, events, trunk-shows and team management
Providing regular reports & analysis to take initiatives to increase the business

Clienteling

Ensures that the boutique is constantly gaining new client acquisition while elevating their loyal basis
Developing and maintaining a qualitative customer network, being an ambassador of the brand, coordinating in-store events and participating to local events outside the boutique
Analyzing and optimizing customer management and CRM

Retail Operations

Ensuring with the Retail ops that all processes are respected
Oversee compliance of established company policies, procedures and inventories
Controlling back-office organization and optimizing stock levels

Floor Management

Ensuring that the boutique floor is always covered for the clients to feel welcomed

Profile

10+ years of experience in luxury retail or a comparable field in a management position
Qualitative and in-depth understanding of local current and potential customers
Experience working with financial reports and budgets, as well as experience working with KPIs and developing action plans based on them
Strong leadership and interpersonal skills with the ability to inspire and motivate a team
Excellent communication skills, strong service consciousness and a passion for delivering exceptional customer service
A deep understanding and appreciation for the luxury fashion industry as well as the retail environment, commercial mindset and business driven thinking
Fluent in German and English, another language on top is a plus

What we offer you

The opportunity to join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality and luxury products. We are working in an international environment with passionate people and amazing development opportunities – as we follow the lifelong learning approach.

Working at Dior is not only about entering the world of exclusive luxury, it also offers lovely benefits.

Lunch benefit of CHF180 net per month
Access to Corporate Benefits
Additional day off on birthday
Special Employee conditions after successful completion of probation period
Pension Scheme exclusive for DIOR
Referral Program Bonus “Talents are knowing good Talents”
Opportunities for further training and development
Career opportunities within the LVMH Group

We are already looking forward receiving your application in English!

Christian Dior Couture

Boutique Manager (m/f/d) Zurich, Bahnhofstraße